In today’s highly competitive business world, customer service is no longer just about solving problems—it has become a strategic tool for building loyalty, increasing efficiency, and accelerating growth. At the heart of this transformation is Orbina's Customer AI.

Powered by the Customer AI User Assistant, intelligent workflows understand, analyze, and resolve customer requests within seconds. Acting as a supportive force to human agents, it enables teams to focus on strategic matters rather than repetitive tasks.

Up to 40% Efficiency Boost: 5 Key Contributions of Customer AI User Assistant

🔹 Instant Resolution: Simple and repetitive tasks are resolved within seconds—reduced wait times lead to higher satisfaction.
🔹 24/7 Availability: Customers receive assistance anytime, from any platform.
🔹 Personalized Experience: AI-generated responses shaped by user behavior create more meaningful interactions.
🔹 Scalability: Quality and speed are maintained even during peak traffic.
🔹 Reduced Error Rate: AI-generated responses minimize inconsistencies in operations.

👇 A Real Smart Workflow Example

Scenario: A user wants to inquire about a delayed delivery.

User: “My order still hasn’t arrived.”
Customer AI User Assistant: “Let me check that for you. Could you please provide your order number?”
(Order information is retrieved from the system; shipment is in transit.)
Customer AI User Assistant: “Your order was shipped on May 3rd and is currently in transit with [courier name]. Would you like to track it?”
(A tracking link is shared, request is resolved.)

Results:

• Issue resolved in just 45 seconds

• No live agent intervention needed

• Customer satisfaction score significantly improved

Unique Features That Set Orbina Customer AI Apart

🔍 Deep Understanding: Rather than focusing on what is said, the AI identifies what the customer truly needs—making every interaction smarter and more efficient.
⚙️ Custom Workflows: End-to-end solutions tailored to your business needs, with sector-specific adaptations to maximize performance.
👤 Personalized Experience: Learning from past interactions, the AI creates tailored conversations that boost both loyalty and satisfaction.
⚡ Fast & Easy Integration: Seamless compatibility with your existing systems enables quick deployment and rapid value generation.

If Not Now, When?

Orbina Customer AI is more than just a chatbot—it’s your new customer service representative. A quiet but powerful assistant.
While others are still trying to solve problems, you can turn every interaction into lasting loyalty.