Privacy Policy
Introduction
Orbina.ai is an AI-driven platform specializing in customer support, sales, and user engagement.
We recognize the importance of protecting your personal privacy and are committed to safeguarding your data. This Privacy Notice outlines Orbina.ai’s policies and practices regarding the collection, use, and protection of your personal data, as well as your privacy rights. Since privacy practices evolve over time, this Privacy Notice will be updated periodically to reflect any changes.
Contacting Us About Data Protection
Orbina.ai is headquartered in Istanbul, Turkey. For any inquiries, concerns, or requests regarding our data protection policies or to exercise your privacy rights, you may contact our dedicated Privacy Team. We are committed to addressing your concerns and ensuring the security of your data.
Privacy Team Contact Information:
Orbina AI Teknoloji A.Ş.
Beyoğlu, Istanbul, Turkey
info@orbina.ai
How We Collect and Use (Process) Your Personal Information
Orbina.ai collects personal information about its website visitors and customers. Typically, this information includes:
Name
Job title
Employer name
Work address
Work email
Work phone number
This data is used to provide our services and improve the user experience. We do not sell personal information and only share it with third parties who support the delivery of our services.
Occasionally, Orbina.ai may receive additional personal information from third parties, such as professional details about your employer or industry. Additionally, we may collect data from publicly available sources, like LinkedIn.
Use of the Orbina.ai Website
As with most websites, Orbina.ai collects certain data automatically and stores it in log files. This data includes IP addresses, geographic locations, browser types, operating systems, and website usage patterns. We use this information to improve our website, diagnose technical issues, and analyze user trends.
Orbina.ai has a legitimate interest in understanding how users interact with our website. This insight allows us to refine our offerings, communicate value to stakeholders, and allocate resources effectively.
Cookies and Tracking Technologies
Orbina.ai provides a detailed Cookie Notice that explains the cookies and tracking technologies used on our website, along with instructions on how to manage them. To review the Cookie Notice, please visit our website.
Sharing Information with Third Parties
The personal data collected by Orbina.ai is stored in secure databases hosted by third-party providers. These providers are located in regions compliant with data protection regulations and only access personal data for storage and retrieval purposes. Occasionally, third-party vendors may assist in delivering information about our products and services.
We do not share personal data with unrelated third parties except under the following conditions:
You provide explicit consent.
It is necessary to comply with legal obligations (e.g., subpoenas or court orders).
It is required to protect the rights, property, or safety of Orbina.ai, our employees, or others.
It is shared with vendors, agents, or service providers performing tasks on our behalf.
It is required to address emergencies or acts of God.
It is used for aggregated, non-identifiable purposes.
Our website may include links to third-party services like LinkedIn, Twitter, or Facebook. If you share content from our website via these platforms, their respective privacy policies will apply.
Transferring Personal Data to Other Regions
Your data may be processed and stored in regions outside your own, including Turkey. Orbina.ai ensures that all transfers comply with applicable data protection laws and employs safeguards such as standard contractual clauses. These measures ensure your data is handled securely and in accordance with this Privacy Statement.
Data Subject Rights
Under the General Data Protection Regulation (GDPR) and other privacy laws, you have the following rights:
Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision-making and profiling
To exercise your rights or inquire about your personal data, please contact us at info@orbina.ai. We will respond promptly and provide access to your data at no cost unless exceptions apply.
Use of Third-Party APIs
Orbina.ai utilizes third-party APIs, such as Google Workspace APIs, to enable specific functionalities. Data accessed through these APIs is solely used for its intended purpose and is not leveraged for training generalized AI models. All practices comply with our privacy policies.
Data Protection Mechanisms
Orbina.ai implements stringent security measures to protect your personal data:
Access Control: User roles and permissions ensure that only authorized personnel access sensitive data.
Rate Limiting: Mechanisms are in place to prevent abuse by limiting requests per user.
Domain Allowlist: Security controls restrict chatbot embedding to approved domains.
Infrastructure Security: Data and applications are hosted on secure, GDPR-compliant infrastructure.
Compliance: Orbina.ai adheres to GDPR and is actively pursuing SOC 2 compliance.
No AI Training: Customer data is not used for training AI models. Instead, we leverage Retrieval-Augmented Generation (RAG) to deliver responses without compromising privacy.
Data Storage and Retention
Orbina.ai stores personal data securely on its servers and those of trusted third-party providers. Data retention periods vary based on business needs, but all data is securely deleted when no longer necessary or upon verified request. For more details, please contact info@orbina.ai.
Children’s Data
Orbina.ai does not knowingly collect or process data from children under the age of 16.
Questions, Concerns, or Complaints
For any inquiries, complaints, or assistance with your privacy rights, contact us at:
https://orbina.ai
Beyoğlu, Istanbul, Turkey
info@orbina.ai
