Aug 26, 2024
FAQ
1. What is OrbinaChatAI?
Orbina AI is an advanced customer support solution that combines the intelligence of artificial intelligence (AI) with the empathy of human support. Designed to bridge the gap between digital efficiency and human connection, Orbina AI delivers instant, personalized, and efficient customer support.
2. How does OrbinaChatAI reduce support volume?
OrbinaChatAI could save up to 70% of client inquiry queries, and answer a common question instantly. That absorbs your demand for human support and reduces questions that must be ticketed.
3. Can I trust the answers provided by OrbinaChatAI?
Of course, OrbinaChatAI uses only your support content to answer questions and ensures each distinct answer complies with significant support policies specific to your business. This would inherently bring consistency and dependability into the information being relayed to the customers by the level of standard set by you.
4. How quickly can OrbinaChatAI be activated?
For instant activation, OrbinaChatAI can scrape content from multiple sources in just 2 minutes, and it continues learning and improving over time. It ensures that your clients get the latest support available.
5. In which languages does OrbinaChatAI offer support?
OrbinaChatAI supports 38+ different languages including Turkish, Enabling global reach and communication across diverse linguistic backgrounds.
6. Is OrbinaChatAI suitable for e-commerce and SaaS businesses?
Yes, it is developed as a quick and reliable OrbinaChatAI customer support application. OrbinaChatAI standardizes customer support for SaaS companies and e-commerce businesses, or, for any customer support department, to ensure effective and efficient responses to client inquiries.
7. How does OrbinaChatAI ensure accuracy in answers?
OrbinaChatAI is developed to avoid any misinformation and unnecessary data by basing all its responses only on what is contained in your support articles. This means that it ensures all the information it provides is highly relevant and accurate, which is correctly mirrored in your support system.
8. Does OrbinaChatAI get better over time?
Yes, OrbinaChatAI continuously updates itself as your support content changes. It also answers unique questions the bot hasn't been trained for, so even the rare questions are responded to well. That is the assurance of consistently high-quality support.
9. Can I customize OrbinaChatAI to suit my business needs?
Of course, OrbinaChatAI provides customization choices, including widgets and messenger working hours, to match your brand and particular customer support requirements. This ensures that your support system is tailored to your specific needs, offering a seamless experience for both your team and your customers.
10. What are the Key Features of OrbinaChatAI?
OrbinaChatAI offers various key features:
Industry-Specific Workflows
Fully Personalized Experience
Low Cost
Automated Resolution
Live Agent
No Code-Easy Integration In Minutes
38+ Language
11. How to Install OrbinaChatAI?
Installing OrbinaChatAI on your website is straightforward. After creating your AI chatbot, go to the "Embed & Share" section on your dashboard, copy the code, and paste it into the <head> section of your website's source code.
12. How to Train My OrbinaChatAI Chatbot?
Your AI chatbot could also be trained by adding your full website content, unique text, PDFs, and even unique sets of Q&A. This way, the chatbot will have the most appropriate and relevant responses to harmonize with your brand.
💡Tip
Need more help? Get support at info@orbina.ai
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