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Orbina AI Overview

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Aug 26, 2024

Report & Analytics

Conversation Analysis Overview

Conversation Analysis Overview

Conversation Analysis Overview

Develop effective strategies by analyzing your customer interactions in depth. Read the guide in detail.

Develop effective strategies by analyzing your customer interactions in depth. Read the guide in detail.

Develop effective strategies by analyzing your customer interactions in depth. Read the guide in detail.

OrbinaAI improves the efficiency of your customer interactions by facilitating a deeper understanding of them. Analyzing customer conversations is vital for any organization, no matter what tools you use, and that's why it's our focus.

We have placed OrbinaAI's chat analytics, along with your other AI chatbots, in a prime location on your main dashboard for easy access. This guide will help you understand the most critical metrics within OrbinaAI chat analytics and how you can use them to gain valuable insights from your customer interactions.


  1. Conservation Ratings


The Conversation Ratings section measures your conversation ratings compared to the industry average. It represents the distribution of ratings across 1 through 5 stars. Each star rating has a percentage of conversations. A horizontal bar graph is thus used, whereby the segments are colored proportionally to the percentage of conversations that had a particular rating. This data will enable you to understand the quality of customer interactions, compare your performance with industry standards, know the opportunity for improvement, and follow customer satisfaction trends over time.



  1. New Conservations


New Conversations section will record the number of new conversations initiated over a selected period, reflecting user engagement and platform activity. From the line graph from January to December, one can observe a continuous increase in new conversations, reflecting growth trends to help follow monthly performance. The indicator percentage change gives a bird's eye view of the growth compared with the previous period and helps evaluate performance and strategic planning.




  1. Average Message Count per Conservation


Average Message Count per Conservation section keeps track of the average number of messages exchanged per conversation, and hence reports insights about the depth and level of interaction going on. The line graph indicates that the growth in the average message count has been consistent from January to December, thus showing that user engagement with the chatbot is growing over time. The indicator percentage change underlines growth compared to a previous period; hence, it aids in the assessment of performance and helps make strategic decisions.



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Report & Analytics
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Getting started

Get start with what Orbina AI can do for your success.

Getting started

Get start with what Orbina AI can do for your success.

Getting started

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Welcome to the Orbina Chat AI Support Center

Get ready to explore Orbina's endless possibilities. Our guide will walk you through leveraging AI for your business content step-by-step.

Welcome to the Orbina Chat AI Support Center

Get ready to explore Orbina's endless possibilities. Our guide will walk you through leveraging AI for your business content step-by-step.

Welcome to the Orbina Chat AI Support Center

Get ready to explore Orbina's endless possibilities. Our guide will walk you through leveraging AI for your business content step-by-step.

Key Features

Learn about each of Orbina Chat AI's features for customer service.

Key Features

Learn about each of Orbina Chat AI's features for customer service.

Key Features

Learn about each of Orbina Chat AI's features for customer service.

Creating an Account and Logging In

Steps guiding through the process of registering a new user account on Orbina Chat AI.

Creating an Account and Logging In

Steps guiding through the process of registering a new user account on Orbina Chat AI.

Creating an Account and Logging In

Steps guiding through the process of registering a new user account on Orbina Chat AI.

Subscribe

Subscribe to your account to create your first ever AI Agent!

Subscribe

Subscribe to your account to create your first ever AI Agent!

Subscribe

Subscribe to your account to create your first ever AI Agent!

Create Orbina Chat AI Panel

Steps to Create Your AI Agent / Project!

Create Orbina Chat AI Panel

Steps to Create Your AI Agent / Project!

Create Orbina Chat AI Panel

Steps to Create Your AI Agent / Project!

Multiple Chat AI

Manage all your communications from a single platform.

Multiple Chat AI

Manage all your communications from a single platform.

Multiple Chat AI

Manage all your communications from a single platform.

Chat AI - Preview & Settings

Explore how far the customization limits of your Chat AI can be pushed.

Chat AI - Preview & Settings

Explore how far the customization limits of your Chat AI can be pushed.

Chat AI - Preview & Settings

Explore how far the customization limits of your Chat AI can be pushed.

Chat AI - Customize

By customizing Chat AI, you can get a more tailored and efficient experience.

Chat AI - Customize

By customizing Chat AI, you can get a more tailored and efficient experience.

Chat AI - Customize

By customizing Chat AI, you can get a more tailored and efficient experience.

Integrate Chat AI on your Website

Follow this guide to complete the setup and enjoy enhanced content management and synchronization.

Integrate Chat AI on your Website

Follow this guide to complete the setup and enjoy enhanced content management and synchronization.

Integrate Chat AI on your Website

Follow this guide to complete the setup and enjoy enhanced content management and synchronization.

Integrate Chat AI on your Specific Webpage

Paste (embed) this code snippet where you want to display your Orbina within a specific webpage.

Integrate Chat AI on your Specific Webpage

Paste (embed) this code snippet where you want to display your Orbina within a specific webpage.

Integrate Chat AI on your Specific Webpage

Paste (embed) this code snippet where you want to display your Orbina within a specific webpage.

Integrate Chat AI on your Mobile App

Learn how to seamlessly integrate Orbina Chat AI with your mobile app.

Integrate Chat AI on your Mobile App

Learn how to seamlessly integrate Orbina Chat AI with your mobile app.

Integrate Chat AI on your Mobile App

Learn how to seamlessly integrate Orbina Chat AI with your mobile app.

Understanding Analytics

When you read this guide, you will learn how to evaluate and optimize the performance of your campaigns with OrbinaAI's analytics tools.

Understanding Analytics

When you read this guide, you will learn how to evaluate and optimize the performance of your campaigns with OrbinaAI's analytics tools.

Understanding Analytics

When you read this guide, you will learn how to evaluate and optimize the performance of your campaigns with OrbinaAI's analytics tools.

Conversation Analysis Overview

Develop effective strategies by analyzing your customer interactions in depth. Read the guide in detail.

Conversation Analysis Overview

Develop effective strategies by analyzing your customer interactions in depth. Read the guide in detail.

Conversation Analysis Overview

Develop effective strategies by analyzing your customer interactions in depth. Read the guide in detail.

Sentiment Analysis

Sentiment Analysis

Sentiment Analysis

Chat AI - Data Sources

Unlock the full potential of your AI with comprehensive database.

Chat AI - Data Sources

Unlock the full potential of your AI with comprehensive database.

Chat AI - Data Sources

Unlock the full potential of your AI with comprehensive database.

FAQ General

FAQ General

FAQ General

FAQ About Importing Content

FAQ About Importing Content

FAQ About Importing Content

FAQ About Chatbot vs OrbinaChatAI?

FAQ About Chatbot vs OrbinaChatAI?

FAQ About Chatbot vs OrbinaChatAI?

What is AI Actions?

What is AI Actions?

What is AI Actions?

AI Actions with Make.com

AI Actions with Make.com

AI Actions with Make.com

AI Actions with Zapier

AI Actions with Zapier

AI Actions with Zapier

AI Actions with Open API

AI Actions with Open API

AI Actions with Open API